Registration Status
There are four online account statuses within Registration, they are:
- Online Account Created
- Online Account Registered
- Online Account Active
- Online Account Locked
Online Account Created
Once you have entered a patient's verified email address, their identification details, and clicked Create Online Account, their status is Created.
Online Account Registered
Once the patient has completed the online registration process by creating a username and password, but not activating the account by confirming their email, the status is Registered.
Online Account Active
This is the desired status for all online accounts, once the patient has activated their online account by following the link in the confirmation email, the account status is Active.
Online Account Temporary Locked
After 5 unsuccessful log in attempts the patient's online account is locked temporarily for 60 minutes, the account status is changed from Active to Locked.
Registration - Online Services - Account Locked
Note - After 60 minutes the patient's online account is unlocked automatically and the status changed back to Active. See Unlock User Account for instructions on how to unlock the patient's online account manually.
To unlock a patient's online account manually:
- From Registration, select the patient required.
- Select Registration Details - Online Services and select Active to unlock the patient's online account:
- Now, select OK to save and close.
